There are some pickup boxes (like mail box) north side entrance. Macy's send a pick up code ( on phone) go there enter the code. One of the boxes will open and you will find your stuff. Grab and leave, no need to deal with customer service.
On the first floor next to the Up escalator in women's handbags there is a kiosk. If no one is there they usually will see you waiting and they help fairly quickly.
There is a white area just to your right when you walk in through the i-10 door...you just walk up there and put in the code,macys send to you and pick it up.
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