Massage Envy

Category: Massage spa

Address: 9758 Katy Fwy Ste 700, Houston, TX 77055, USA

Phone: +17134573689

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–6PM

Reviews

Kerry OBrien

Oct 25, 2022

Great place to get relief

Taylor Beard

Oct 24, 2022

Please Note: I attempted to resolve this matter with store management BEFORE posting! BEWARE OF DOING BUSINESS WITH THIS LOCATION! I am a long time member who has done business with numerous locations across the country. The reason I enjoy having a membership is the ability to use it across the country! Prior to moving to Houston and patronizing at this location, I have NEVER missed an appointment, and have ALWAYS received reminder/confirmation calls the day before an appointment regardless of the location and booking type. This location takes advantage of members and does not uphold company policies. This location has taken TWO of my credits after failing to confirm appointments. The manager has admitted that they did not confirm as per my agreement, and I have not been able to receive texts and emails from the location (this was also proven and confirmed). After the inconvenience, I was not offered any support, solution or compensation. I have since decided not to do business at the Memorial West and Bunker Hill locations being that they have the same owner(s). Take a look at other local locations that have more services to offer, skilled therapists and high quality customer service.

Catherine Panella

Sep 14, 2022

Today I had a terrible experience at this massage envy. If I could give it a 0 star I would. My massage technician who I will refrain from naming on here, was clearly sick. The massage started out okay, however about 20 minutes in, he began coughing a ton. So much so that he mentioned he had allergies and not covid because he had been tested. He even stopped the massage to tell me he was getting a cough drop. I left the massage roughly 40 minutes early because I was very uncomfortable and because I could not relax between hearing him cough. I then was charged the full amount of the massage. The front desk receptionist did not even try to apologize or correct the issue and instead told me I can call in tomorrow to talk to a manager. I have been a member of massage envy for years and have never experienced anything close to this. This is my first and last visit to this location.

Yes Cardona

Jul 29, 2022

Ladies at the front desk were very welcoming and nice. Louis was great, im definitely coming back.

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Questions & Answers

How much does it cost to get a facial?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

How long is a facial?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does a facial cost with a massage?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Does Massage Envy offer Facials?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

Can I use my Massage Envy membership for facials?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Oct 26, 2022
Massage Envy | Oct 26, 2022

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Oct 27, 2021
Massage Envy | Jul 29, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Oct 27, 2021
Massage Envy | Jul 29, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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