Hello Carolyn! Thank you for reaching out to us! We sincerely apologize for any frustrations! We should not be experienceing any long hold times at the moment! As for the cookies, to ensure product quality and accuracy we sell our cookies in half dozen increments per flavor but if you would like to walk in to any of our locations you can purchase single cookies of all of our flavors from our front case! Again, we apologize for any inconveniences and thank you for the feedback. I will be sure to pass this feedback along to our team in case we are able to make changes to our processes in the future!
Do the order online can get more than 2 kinds. Online you put the time you want to pick them up and they are ready when you get there still hot
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