I recommend you see YouTube on how to activate it I got mine and I couldn't activate it as easy as they told me when I got it so I called and no one answered the phone to where I had gotten the package until finally I did call the Xfinity Comcast and they send someone to fix it but they charge you $60 just to program your TV to my iPad or anyting $60 in an extra they spend more time my advice is go back to the store and tell them to explain it to you or to give you the instructions and a piece of paper
Should be able to take to store or call Xfinity to activate but to transfer information is done threw setting up email
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