Has anyone had bad experiences at moerlein lager house? My family went with another family tonight and we were very disappointed. Lack of service and when our food finally came out it was cold. Drink refills were non-existent.

All the times we have been there it was excellent. However, the reality is that most places do have lapses in customer service from time to time. To get an overall sense of the place the Reviews and overall star rating is usually a good guide as long as there are enough of them. If a place has 4.5 stars out of a possible 5 stars over 200 reviews, it's probably a pretty good place. Then read the bad (one or two star rated) reviews to get a sense of how and when they don't do well. Then you can have a good idea of what to expect and when to go there. Having said the above, all it takes is one person in the wait staff to have a bad night, and anyone in their serving area suffers. And it usually happens when it is busy and your options are limited. You could always ask a manager if you could be reseated in a different section. If it's done tactfully your experience is vastly improved without making a scene and the wait staff will definitely get the message.

I'm really surprised. I had an excellent experience there.

No I had an excellent experience there. Refills came quick and so did the food.