Woodhouse Spa - Cincinnati

alex lawson

They were welcoming on top of taking care of everything I wanted and needed from a spa. Top notch place

Lisa Schmidt

Great experience, feel more. relaxed. Have not felt this relaxed in awhile

Annie Morgan-Flynt

I’ve been a long-time customer of Woodhouse Cincinnati, and go out of my way to buy my skincare products from them religiously. Drove all the way from Lebanon to buy a product I ran out of & arrived to find they had closed early. I couldn’t get anyone to answer the phone, so it was a completely wasted trip for me. I’ll be ordering my products directly from the company that makes them from now on. Shameful, Woodhouse!

Sherri B

I went into the woodhouse day spa in Montgomery, early top of the week to buy a few gift cards for faculty members of my school. I was greeted upon entry, since I wasn’t there to get a service I asked if it’s ok to look around for gifts, the young woman said sure. The place was nice inside had really good gift options. The spa was pretty busy and there were a lot of boxes in the way, which made it hard to navigate around with people checking out, one of the ladies stood in front of a fire place located inside the main area on her cell phone. I wanted to ask about the massage machine but I was hesitant because she was not aware I was near her or even try and engage as I am the customer. I moved toward the robes which I thought could be a cool gift but it being summer I thought it’s pretty hot. I continue to look, as I’m looking I walked to the counter and asked about the gift cards and packages. The girl at the at the counter was very helpful, there were a lot of options and she gave me some ideas. I stepped to the side to read the pamphlet. During this time I was debating on gift cards only or with a gift, I over hear the women who was at the fireplace talking about how “she was tired today and had to get all of her kids ready for school the children father’s isn’t any help and one is a deadbeat in jail. She has to leave early and can not stay a minute later. The other woman said yeah I was late today I don’t care, things will get done. The woman said girl I don’t know how you close, I told them I’m not closing or working weekends, I got babies and just had one, the other girls can do nights and weekends. “ I immediately was taken aback, it was extremely unprofessional it was bold to speak about during any work hour. Not caring about how this may come off to customer’s it was like she didn’t care, I was turned completely off at this point, I did not want any of my coworkers to experience this. As a newly assistant principal professionalism means so much, awareness means so much. I looked for name tags but none of the women were wearing any. Which was very tasteless in a spa atmosphere. I waited for the young lady who helped with the information on the gift cards. I asked her if there was a manager around and she said the director isn’t here. I was looking to spend $800 in gift cards but after witnessing how you guys run your customer service team, I did not want any parts. There definitely needs to be some training on professionalism, attention to detail and overall appearance this is a luxury spa please teach and train your staff on great customer service, it would be a good idea to have name tags and your staff not look like they just rolled out of bed to come to work, this isn’t a good reflection as they are the first people customers interact with. They set the tone and I immediately did not want to spend my money here at least at this location. Hope you guys do better next time. Mrs.Sherri.B