I was just in there Wednesday. I was right by the cashier desk looking through furniture catalogs. The phone was always answered each time it rang, but it did ring pretty often. I've bought tons of stuff here and have never had anything "shady" happen. They are always very nice, very professional and their prices always beat out any other store.
Yes, Sorry to hear that. Its either constantly ringing or once you are answered you are on hold for a long time. I live far as well, I had enough and I made my way over there.
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