My name is Roderick Dunn I live at 7511 Briar Run Court Missouri City Tx. The door on the tub will not lock in place to seal it to take a bath it's been 2 weeks and I still haven't heard from anyone about the repair and other tub what must I do

Going inside the tub, sitting, locking the door as hard as you can, and next filling up the tub with water, make sure you never accidentally bump the door lock. A very slight accidental bump on this door lock will mean a lot of water suddenly pouring out. This tub lock has to be all the way down to lock as much as possible. Call the toll free Safe Step to have a replacement tub lock.

Help me