I am a customer, not an employee or store management. I would think you should be asking your avian vet.
My parrot is fine😊He just needed a little more fruit at breakfast
Yes you should absolutely be concerned. I would do exactly what the other person told you to do and get your bird to a vet.
I am also a customer. This is all about fresh and appropriate food and water and the bird's nutrition. I would consult a vet and be sure to bring a sample of the birds stool to rule out parasites or other things they check for.
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