Usually at that location yes there customer service is sub par at best
I would call Bojangles preferably after lunch (when they're not too busy), and inquire about their hours. I've seen restaurant hours (suggestions) posted on this site that were just that, "suggestions." The times were off by an hour or two...
Customer service is non existant at this location. I even spoke to District manager one time at the store. He denied working at the store he was in!! SO...no, they do not open on time, stop serving / cooking food prior to close. They train you not to go there
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