I suggest you go over there if it's possible, I have never had luck with the phone, walk in has been alot quicker for me.
Log into ur yes new Mexico account and check it in box for a case of action notice. They are now requiring a job search activity in order to revive food stamps in most case's now. Did you recertify on time? Have you started a new job or lose a job? Do you owe back taxes? There are a lot of things that have changed when it come' s to public assistance. Log on or call the 800 # listed and they can let u know what u need to do from there.
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