There would be qualified personnel to help
No just go to the apple store then they will fix you up. You can try downloading ringtone from tbe app store and set a new ring tone maybe that will work. Lucky you got me i do reviews on phones with cnet. I just finished doing tbe iphone XE fantastic phone. But do that before headi h yo apple. Maybe that will force it to change. Sonds like you have it set to a non ring tone to me. And that is a easy fix. If it isnt go yo apple theu will fix it or replace it if it not to old
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