Try back at 800-241-8950. I tried it myself and got the operator in less than a minute.
I reached them at their 800 number. You can just walk in. An information desk is right inside the door.
They're very hard to reach by phone. Calling the Austin number first thing in the morning is the best bet.
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Can civilians purchase guns or is that restricted for just Police, Military, and First Responders?
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