First you have to make sure the package isn't in route by calling the 800, then ask then them to hold it at your local UPS store. They will tell you the earliest time you can come and the latest. Delivery can come up to 8 pm. But the store closes at 6 pm, if I'm not mistaking. Good luck.
Yes 11am to 7pm they are open.
Anytime after 12 noon. They take their time opening up the door. We had to go to crappy white castles. While we waited.
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