I own a Rolex "Red" Submariner 1680. The original bracelet's clasp broke. My question is: can I send Rolex Dallas the watch and bracelet, have them polish the bracelet, replace the clasp (original part) and put the bracelet back on the watch?

701CPD | Oct 16, 2020 | Category: Watch repair service in Dallas, Texas

Rolex Service Center Dallas - All questions

Address: 2601 N Harwood St, Dallas, TX 75201, USA

701CPD | Oct 16, 2020

Thanks. I both called and texted them with this question. They wouldn't commit to performing the service I requested, saying they had to "evaluate" the watch & parts once they received it. I've heard stories about them refusing to perform requests like mine and making customers purchase high- dollar items like a new bracelet.

James Lebakken | Oct 16, 2020

Yes. I'd call first. You might want to have a jeweler send it insured. And be prepared to be without it for a while. I was told eight weeks due to a backlog of repair work.

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