I'm at my storage unit right now and can't get through the gate using the code that was wrote down for me. My movers are on their way here what am I supposed to do

Someone is on the way to make sure you can get in and out.

Do you have to push the # button? Or * ? Call the cell number on the office door.

There is no phone number. Someone was leaving so we were able to come in behind him but then my movers called who are delivering everything to me and suppose to be here now and said he took the wrong way here and they're going to be an hour and we can't leave or we won't be able to get them in. Is quite a predicamentthere