All case workers have a supervisor and if you're having trouble getting thing done I would suggest either calling up there and telling them you need to talk to your case workers supervisor or go up there and do the same
They were helpful when we needed assistance.give them the info they need..they have to process within 30 days
Jackson MS. Has a corporate office ..on the back of your card at top is a phone # call them and get in touch with an repersentive.. give as much details about your case worker as you can. Or call Washington D.C. human services.
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