After asking and confirming THREE TIMES that I didn't want it cut in 1/2 was told to that they MUST cut my bagel sandwich in half when I EXPLICITY asked when ordering, and twice more to confirm NOT TO? DON'T cut my sandwich when I ask NOT TO!

From my understanding, this is SOP on the East Coast. I'd assume that your request was simply forgotten because it's unusual. Don't know why they said it's policy.

Ok! Well I would suggest you find the email address or phone number to their corporate offices and let them know. I have no idea why they couldn't do it for you, but it may just be a company policy. But contact them and ask them direct. At least you would know for sure and decide if you want to continue going there.