i’ve been calling them for days and no one has answered the phone how do i get in contact with them?

It depends on the time you call. Around this time, they are usually out of the office doing inspections. If you pull up at the office, they only allow you in if you have an appointment.

Please call the Resident Relations Department at 216-472-1870 ext. 114 for further assistance. Thank You

I don't live over there just visiting you may have to pull up to get with them