I ordered the 16 piece meal and there was long line in front of me and I got it within five minutes after I got to the window. I got everything I ordered so it might have just been a mishap. Give them a break and always check your bag before you pull off. They normally don't give you silverware unless you ask for it.
I have not had the best service or quality of food at this location, but now I live in Nashville and the one down the street from me is awesome but just like the other reviewers sad you got to ask for silverware or they won't give it to you. I have found almost everywhere I go that I checked the bag before I leave
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