I would suggest going to the store and asking for the appointment there. Usually it takes 10 minutes...and when busy it can go to an hour. But its usually fast.
When I tried calling, I was unable to get through. So, I went in person. The rep signed me in and said it would be 3 hours. I was served and out in under an hour.
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I bought a iPhone 6 and the guy didn't tell me the icloud was locked is there away to unlock it?
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