The Apple Store was very busy but they addressed me immediately as I walked in the door. The guy helping me with a repair on my computer was very professional and friendly.
Steven Friedman
Oct 12, 2022
They will not answer the phone. Tried for days.
People don’t do what they say
Michael Kim
Oct 11, 2022
Went into the store and they said a two hour wait. Not ideal but worth it to replace my phone with the Apple Care plus that I pay for every month. They diagnosed the issue when I was told it was going to be two hours. I came back after my wait just to be told that they don’t have my phone in stock and that they’d text me when it’s back in stock. You couldn’t tell me that you didn’t even have my phone before I waited two hours? Their system is terrible and confusing. Clearly not efficient with employees in Apple shirts just talking to each other while there are customers waiting. Idk what they were thinking when they made the store this way. What a joke. This is also just a rant because I’m mad I had to wait two hours just to be told they don’t even have my phone in stock.
do i need a appt to have some help getting my iphone working
Bonnie Koslik | Oct 13, 2021
Christina Park | Oct 13, 2021
yes
I am having problems with text messaging after recent update and I have been told I need to rest the phone, being a bite a nervous about the process, I was wondering if I can bring it to the store for reset? are you open?
Sandi Wagner | Oct 13, 2020
Tobe Ray (toberay33) | Oct 13, 2020
I am not an Apple employee . However I did go to the Apple Store at the Town Center. We were having problems with our iPad. We went to Apple and they were able to restore the iPad. I would call them to get an appointment. You cannot just walk into the store because of the covid-19 pandemic and current spacing.
Hello, can you go inside?
Konstantin Kramchaninov | Oct 13, 2020
Yuriy | Oct 13, 2020
Yes, as of just a couple days ago, and per Ron DeSantis's order - Apple is now open. Although you'll need a mask, and they'll be observing capacity limits.
Good morning
please I need to make an appointment for Iphone 7 of my daughter.
We will come in Jacksonville 13th December and if is possible to make appointment for Friday 14th December after 1 pm.
Iphone problem is not able to connect.
Fulvio Bonati | Oct 14, 2019
digitoonie | Oct 14, 2019
It's best to call the store directly for an appointment or visit apple.com and contact their support. They should be able to schedule you without a problem.
If I had a iPhone 6 since December can I take it back and get a iPhone 7plus
lakeshia johnson | Oct 14, 2017
Tyler Caruthers | Oct 14, 2018
Absolutely! Just take your iPhone 6 that you've had since December plus $699 and they'll hook you up. You can even leave your iPhone 6 that you've had since December at home and they'll STILL hook you up!
Do you warranty your product? No one is answering your phone @ the Jax FL. location? Totally disappointed.
Michael Calender | Oct 14, 2017
Caleb DeLaCruz | Oct 14, 2018
1 year factory warranty. Schedule appointment online
Why does the keyboard split after last update
Lavinia Kornegay | Oct 14, 2017
Patricia Real | Oct 14, 2017
You can put it back to togethor by pinching it together
How can I made an appointment
Carmen r | Sep 13, 2022
Ryan Griffith | Sep 13, 2022
You don't have to walking are welcome
can I make a apointment for someone to look at my watch it shows a thermometer in red and the time and won't do anything else. I got it at verizon and they say they can't fix it and will give me a 67.00 on a trade in, it is only 2 yrs old
Denice Lapointe | Sep 13, 2022
Tech Man | Sep 29, 2022
Yes but it's out of warranty if it needs to be fixed. Likely just need help program
How do I make an appoint to meet you at your store?
Mo Kamiar | Sep 13, 2022
Hilda Taborda | Sep 13, 2022
It is not my store, please go directly to the place. You don't have to make an appointment
Hello, good morning, regards. Do I have to make an appointment to enter the store?
Emmanuel Esteban Guerrero | Aug 14, 2022
OMOTAYO SAKA | Aug 14, 2022
No don't need an appointment to enter the store.
But if you need them to help you with buying anything or learning how to use their products or for repairs then you need an appointment
Can they fix the front and the back of iPhone XR?
Piggie Bonita | Jun 15, 2022
Siervo Miguel Caicedo | Jun 15, 2022
I don't think that!... I saw that this place is only for configuration and sales. But maybe they know where.
How do I get a genius bar appt
Mike Phillips | May 16, 2022
Standish Penton | May 16, 2022
Use i phone or walk in...wait wad 45min at walk in mid week
I want to buy 13 pro max 256 gb Sierra blue available tomorrow???
Laddi Jatt | Feb 15, 2022
CINNAMON Chocolate | Feb 15, 2022
Maybe, they were mostly out of their larger tablets and the iPhone 12 and 13 , best bet is to call or just go by there the place is very nice 👍
How do you get in touch with someone if know one answers the phone???
Beth Sullivan | Oct 13, 2021
Hilario Gomez's | Oct 13, 2021
We don't ever call the store directly we just call apple support
Is it better to buy from the Apple store or Verizion for the Apple 13 Pro
Sally Ray | Oct 13, 2021
Nai Sky | Oct 13, 2021
It all depends on who is the cheapest but most important is insurance
what time does your store open
winston thomason | Oct 13, 2021
ramona harrell | Oct 13, 2021
Monday-Thursday-11:00 Fri-Sat 10:00 Sunday 11:00
I'm having problems with my Iphone how do i make an appointment
Patricia Kolosky | Oct 13, 2021
John Simmons | Oct 13, 2021
Use the Apple Support app to schedule an appointment.
This is the link to setup a repair appointment https://getsupport.apple.com/?caller=arshw&locale=en_US&storeID=R111&lat=30.253253&long=-81.525252
do you have to have an appointment to go in store and buy a phone
Martha Baldwin | Oct 13, 2021
Heather Martin-Securo | Oct 13, 2021
You can buy, if you know exactly what color/model/size you want and are willing to buy out right. There is no financing currently. They will give you in unlocked device that needs to be taken to your carrier/service provider to activate it.
Can I walk in?
Solomon Demissie | Oct 13, 2021
Wendy Seigworth | Oct 13, 2021
No have to make sn appt
My phone is dead and will not take a charge. I am assuming that it is a battery issue. Should I make an appointment to come in?
Beverly Cole | Oct 13, 2021
perhaps l | Oct 13, 2021
Yes
Is there new stocks for the iPhone 12 pro max 128 GB Silver available in store right now ?
Safa H | Oct 13, 2021
Vic Turingan | Oct 13, 2021
No. They only have 512GB. Pacific Blue and Gold color option only.
I was there a few days ago they still went by appointments but I think they will be open for walk in sales for iPhone, but they still have to limit the amount of people inside so just buy it online and have it shipped to you if you don't want to wait hours to get yours.
how much will cost to fix and replace a lcd and screen on a iphone xr ?
Josh Santiago | Oct 13, 2020
Adam Bucalo | Oct 13, 2020
They'll probably just try to upsell you a new phone. Just go to a kiosk.
do i need an appointment for service
Cindy Barton | Oct 13, 2020
Vernon Osgood | Oct 13, 2020
I would honestly call ahead. I did not go inside but from the outside they had plenty of staff and I didn't see anyone waiting. I saw customers walk in and get helped but they could of had an appointment.
my iphone 8 plus has a black screen but people are calling and sending notfications and my alram is going off on my phone so how im i suppose to fix it
SerqcsPlays | Oct 14, 2019
Isaac Hurst | Oct 14, 2019
Don't fix, just replace if repair is too costly. Outweigh fix vs new phone
Take it to the Apple store. Make an appointment before going or you may end up waiting over an hour to be served. They wiped our IPad Pro to its original settings & charged us nothing. Process took about 20minutes. Son said go to settings & go to USB options, select file transfer w/charging options rather than charging only option.
I would suggest going to the store and asking for the appointment there. Usually it takes 10 minutes...and when busy it can go to an hour. But its usually fast.
do they let me take my MacBook pro 13 Inch on the plan going to ca ?
please let me know soon.
parvin badii | Oct 14, 2018
Christina Cane (The Rocker Boys) | Oct 14, 2018
Yes they will check it in thru security and return it to you upon boarding after security check point. If you have a express pass.. That is what they do to me and my wife.
The glass on any apple device can be replaced but you can void your warrenty if they are not apple certified. I have replaced dozens of screens already.
Better to make an appointment, you can make it over the phone. But you can also walk in and wait for someone to be available. Not sure about the android, but perhaps if you are switching to an iPhone as I did!
Since you're using Google maybe android would be better. This is maps tho so all we can really advise on is how to get to the store, what's in and around the store, etc.
This is Google maps, locals guides can only assist with directions and location questions. For refund questions you should ask the store online through their social pages or go in the store.
You absolutely need to call ahead and make an appointment but even though you do you're still going to have to wait my appointment was at noon I got there at 11 we didn't leave until 3 and all it was was a battery swap
This is Google maps, locals guides can only assist with directions and location questions. For tech questions you should ask the store online through their social pages or go in the store.
I just want to make an appt. for dervice on Mac Computer. I think the fan is bad.
Betty White | Oct 14, 2018
Kristina Hatcher (Ktown Kris) | Oct 14, 2018
This is Google maps, locals guides can only assist with directions and location questions. For tech questions you should ask the store online through their social pages or go in the store.
how much do they charge for back camera shaking ?
Ketarie Kensha | Oct 14, 2018
Kristina Hatcher (Ktown Kris) | Oct 14, 2018
This is Google maps, locals guides can only assist with directions and location questions. For tech questions you should ask the store online through their social pages or go in the store.
how much are your iPhone x's
Michael Hansen | Oct 14, 2018
Kristina Hatcher (Ktown Kris) | Oct 14, 2018
This is Google maps, locals guides can only assist with directions and location questions. For tech questions you should ask the store online through their social pages or go in the store.
Do I need an appointment to purchase an i-phone or can I just walk-in?
Bob Henderson Jr. | Oct 14, 2018
Kristina Hatcher (Ktown Kris) | Oct 14, 2018
I don't believe you need appointments for sales
If I have an iphone8 and need a replacement, how long will it take?
Mitzie Shon | Oct 14, 2018
Kristina Hatcher (Ktown Kris) | Oct 14, 2018
Depends on the severity of the repair. If you need it completely replaced it may be more cost effective to use the insurance through your phone carrier.
how much will it cost and how long will it take to get the screen repaired on Iphone 6. it is not the iphone 6 plus. what is the process for getting this done ASAP?
Michelle Rogers | Oct 14, 2018
Kristina Hatcher (Ktown Kris) | Oct 14, 2018
It's going to vary on the condition of your phone. You can schedule an appointment or go as a walk in. Last time I took my son's phone as a walk in they had it fixed in less than 2 hours.
Depends on what kind of locked up you mean? If it has to do w/ the passcode and says disabled only solution is to do a factory restore using iTunes on a computer - I know this because I worked for a company that provided Apple support!
Yes, there’s nothing they can do with it. That number is used in most cases to ensure that the phone is not currently registered to someone else or under another payment plan first. The carrier will need that # too add to their network and tie the device to the customer