Apologies Jeff, we have high call volumes today and on most Mondays. We should be able to troubleshoot this with you, Tuesday - Thursday mornings are usually slower. If you do decide to purchase a new device then you will lose your stock file, however, we should be able to help you with a recovery file.
I just left. The. DRIVE ..SCT OFFICE..incredible people.AWESOME and helpful..thank you agan!!
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