what kind of poorly run business is this? have customers on the phone waiting SMH

Everyone is not going to have the same experience. Mine was great. I'll even plan my next event there

Yup. They'll have you waiting. But the food is delicious.

It's a good place to relax unwind it's a bar not 4 everyone

Its usually very busy so its usually recommended to go in. Food is great, i can be inconvenienced a bit.