Sorry to hear about this. When we were there each of us stayed close by the kids as a extra measure just for their safety. For them and us
We have always loved going here too. Always fun. Even very young kids managed to climb something. Never needed any help from staff except for putting the harnesses on and taking them off. Great place.
I never had a bad experience
We didn't have any problems. I liken climbing the walls to climbing a ladder. It wasn't too difficult.
Disagree. My experiences have aleays been wuite positive, both with the facility and the staff.
Thanks! Your answer is awaiting moderation.