Why is the phone line awaits busy. I'm having a problem paying for my water bill. This is the second mouth I've had a problem trying to pay my water bill online. Is this always going to happen. Poor customer service.

I am trying to set up aN AUTO PAY SYSTEM for our water bill. The phone line is always busy. Maybe my city council person can reach you. I can't

I am unable to pay my water bill. Your system won't allow it. I have tried at least 29 times the last 2 days.when I finally. get to the end of your questions it tells me that it does not recognize that selection. When will be able to pay my bill on line? HELP Jill Sathre

This is crazy