They never answer they phone or respond to voicemail the staff there just talks at front desk or doing nothing on the computer instead of answering calls they have them on mute

Correct they never answer the phone.

If you are having issues getting through, please reach out to Terri. She can direct you to where you need to be. You can also text, which is super convenient. 609-744-6412

True , this has been an ongoing consistent problem for 2 years and has been complained about by multiple patients - it hasn't changed. I'm having the same issue now trying to get hold of the office regarding a prior authorization since last week!!

This is Nov. 26 the day after thanksgiving r they open think my appointment is3:15