The very same thing happened to me and i even had tracking number! It took at least 6 45 minute STRESSFUL phone calls and I finally got one pair of the two pair of pants I bought and they they were like we cannot refund you because we don’t have them lol I’m like neither do I. They lost a customer and I shared my experience with several people so there’s no surprises when their order doesn’t make it to them.
Try going into the store, maybe that will help
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