Why did they give me dry chicken tenders, messed up my salad twice, and told me I can only change it out for another salad after wasiting 15-20mins just so they could get my food wrong?

Must be drive thru but they have exchanged mine and offered for me to keep the first 1.

That's something you need to talk to the owner about. Usually on the outside door there's a number to call. Call it

The only time that happened to me was in the drive through

Did you get a good look inside?

sorry I can't help you