It has happened to us as well placed an order online to pick up got there the door was locked they motioned everyone to drive thru and it took nearly 45 minutes to get our food at the window yet the online order said ready in 15 minutes this store is ridiculous for wait times and we won't be going back there
It's either that or they are so short staffed. Both are plausible because it happened to me twice. Once they said they were really short staffed.
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