Customer service will be with you till all your questions are answered. Thats why it takes time. You may walk in if you are around, reaerve your place, enjoy the displayed products, know about your product by holding/ working/ browsing physically. The ambience will not let you down. Enjoy.
The easiest way is to go online
You can go online and schedule a reservation if you don't want to wait long or you can call them and they can book the appointment for you.
Call the number of the Apple store to make 1
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