Y is it that as big of a chain Party City is, I was told that if you purchase something from Party City and there are issues you must go back to the store that you purchased the item from to do a refund or exchange? That sucks.

You should call and talk to their corporate office. Or write to the better business bureau (bbb).

It was the Weekend b4 Halloween. It was raining. I bought a child costume in the store on Central Avenue in Scarsdale, NY. Got home to find out that part of the costume was missing. Went to Bay Plaza, Bronx, NY to b told that I need to go back to the store that I purchased it from. Went back to Central Avenue where they had the balls to point out a sign that said, NO REFUNDS OR EXCHANGES AFTER 10/24. I was heated by then and they were saved by the fact that I had the child with me. So: 1 - I told them that I c the sign. 2 - I know that it is after 10/24. 3 - The purchase was made after the 24th. Matter of fact, it was purchased a couple of hours ago. 4 - She has not warn it because it was incomplete. I was not loud, didn't need to be - ppl were paying attention to what I was saying and wanted to hear the response I would get. They corrected the problem and she got her costume. I then made a refund of a wig that she changed her mind about. Not happy