The hours are 5:30PM to 8:00PM. Seriously? Are you telling me that nobody is there to answer phones prior to 5:30PM? Will they even answer the phones at 5:30PM? There needs to be an option to use a different shipper than UPS.

Charles W. | Oct 5, 2021 | Category: Shipping and mailing service in New Castle, Delaware

UPS Customer Center - All questions

Address: 721 Hamburg Rd, New Castle, DE 19720, USA

UPS Customer Center | Oct 5, 2021

We apologize for your experience, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

D.E. Miller | Oct 5, 2021

Not sure about answering the phone, but agreed, limited hours for sure. P.S., check your package while you are there.😩

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