UPS Customer Center

Category: Shipping and mailing service in New Castle, Delaware

Address: 721 Hamburg Rd, New Castle, DE 19720, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 5:30–8PM

Tuesday: 5:30–8PM

Wednesday: 5:30–8PM

Thursday: 5:30–8PM

Friday: 5:30–8PM

Saturday: Closed

Reviews

Gerald Spears

Sep 13, 2022

GREAT SERVICE

joseph thegreat

Sep 9, 2022

Good job great benefits nice people. Come prepared to work! But overall great job to work at.

Mira Sandiford

Sep 2, 2022

I want to speak to an actual person because my package was sent to the wrong address and the auto person isn’t connecting me to one. The phone kept hanging up. Terrible communication and poor delivery skills.

Klassic Man

Aug 3, 2022

A+ Experience.

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Questions & Answers

Can you pick up packages here

Dalton Mummert | Oct 6, 2019
artie lewis | Oct 6, 2019

Yes

What do I do when the driver, comes in my development and turns around and leaves back out. He makes no attempt to deliver any packages. He never gets out of the truck.

Shari Davis | Oct 6, 2018
Just Ask | Oct 6, 2018

It's not uncommon for drivers make the wrong turn or enter in the wrong address. I wouldn't stress over it for it may not have been a delivery for you this time. Yours may come in a few hours or the next day.

What time do they start the same day delivery pick up? Out for delivery for 2 days, and I have to have it today... Thanks in advance!

Peter Lindvall | Oct 6, 2018
John Lee | Oct 6, 2018

You need to call that 800 number on the paper left to you and they will tell u if jt is ready to be picked up. Warning; Extremely disorganized, and rude, taking care if customers who came in 30 minutes or more later than you.

The hours are 5:30PM to 8:00PM. Seriously? Are you telling me that nobody is there to answer phones prior to 5:30PM? Will they even answer the phones at 5:30PM? There needs to be an option to use a different shipper than UPS.

Charles W. | Oct 5, 2021
UPS Customer Center | Oct 5, 2021

We apologize for your experience, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

Read More

Does ups hire package car drivers off the street or do I have to work in the warehouse first ?

Harvey Whiteman | Oct 5, 2020
kiyana b | Nov 9, 2021

Yes

Do you accept a package that is insured for over $5000. to be shipped?

Corry Baruch | Oct 5, 2020
Xmas Holliday | Oct 5, 2020

yes we do

Do you do notorization

Phyllis Amponsah | Oct 6, 2017
Matt Kitts | Oct 6, 2017

No they do not at the package center, the UPS stores do.

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