Why you guys never pick up the phone

Xiomara Blanco | Oct 4, 2018 | Category: Electronics store

Best Buy - All questions

Address: 15750 Shady Grove Rd, Gaithersburg, MD 20877, USA

Georgette Wolf | Oct 4, 2018

Profit margins in retailing are very slim, especially with electronics. The management is usually more concerned with how the stock performs and the payment of quarterly dividends than with the employees. Usually they are badly paid, badly trained and they hire as few of them as possible. This isn't the fault of the employees and you shouldn't holler at them because of it. I'm saying this based on my own long experience in retail. If you holler at anybody it should be the district manager if you can catch him or find somebody higher up in the food chain. The local employees are regarded as disposable fodder by the big chains. They are paid badly and treated badly.

Shar Munawar | Oct 3, 2020

I need appointment

Mary Elizabeth Fink | Oct 4, 2018

Their staff arent trained in customer service that well...AND theyre a bunch of young fools so u could b staring right at them & guaranteed theyll ignore u instead of saying "ill b right with u"...the phone is even worse! Youll b otp n all a sudden get hung up on after holding for 1/2 of your----***BEST BUY GAITHERSBURG, TRAIN YOUR STAFF!!!

William West Hopper (DC Car Guy) | Oct 4, 2018

Email and tweeting gets attention

Gus Kingman | Oct 4, 2018

This store is very busy and very few employees to help

Ravi Shankar | Oct 4, 2018

Woudn't call any store? It's a waste of time

Duane Epperly | Oct 4, 2018

This store does usually appear to be understaffed.

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