I agree with all the others comments, they are excellent in assisting you with your needs. Wish you could've experience a outstanding stay there and beautiful Cali!!
Give them a call. I'm confident they can accommodate your request.
My experience with that issue is to call the hotel and ask to speak to the manager on duty.
Best bet is to call them
Call the front desk they can email you confirmation.
Beautiful place. Nice people. Parking available zooming pool really nice
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