Panda Express

Category: Fast food restaurant in Santa Cruz, California

Address: 2121 Mission St, Santa Cruz, CA 95060, USA

Phone: +18314660816

Opening hours

Sunday: 10:30AM–9PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9:30PM

Saturday: 10:30AM–9:30PM

Reviews

Gary Hendrix

Oct 3, 2022

I am upset with these folks. I have eaten here many times over the years and never had a problem, but I did today. I ordered iced tea to go with my meal. At the drink stand, the tea was obviously just water. An employee was standing there cleaning up. I told and showed him the problem. He said he would tell "them" and it would soon be fixed. My wife and I ate our meals. When we had finished and there was still no tea, I went to the register and asked for my money back for the tea. That simple request had to be kicked up to a supervisor. The supervisor was highly suspicious. I showed her that water was coming from the tea urn. She then checked the paper cup to make sure we had not substituted another beverage. After all that, she still refused to give us a refund. She offered me a bottled orange juice, which was not of much utility after the meal. I took it, being certain I would get no other satisfaction. Turned out the oj actually cost less than the tea. I felt both cheated and insulted. It would have been so easy and so appropriate just to refund the money I had paid for a product I did not receive. The true character of a business only shows up when something unexpected goes wrong. This particular Panda Express and its supervisor could easily have done the right thing but chose not to. Shame on them.

Sam Huynh

Sep 10, 2022

Chinese America food, so if you are looking for authenticity, this is not it. But it is made for the American pallet. Generally cheaper than real sit restaurants so it is good for a quick bite. Although the parking lot is huge, getting in and out can be problematic because of yhe traffic at this location.

Sona Octavia

Sep 4, 2022

This location is generally great. They make great food, especially during mid shift hours. They tend to open doors a minute or two early, which I think is admirable. Always kind. This is a tip top location

Josh Speights

Aug 27, 2022

This Panda Express has always been pretty darn good, consistent every time I’ve been there. The down side is the line, expect to wait.

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Oct 3, 2022
Rachel H | Oct 3, 2021

behind a plastic protected register area, they take your order at the entrance and u stay outside the entire time. then you move to the exit to pick up your order. the whole procedure was quick and painless!

Is there a way to order your food without using an app? Can I order by phone or stand outside and give you my order through the door or on your website? Thank you. 8/2/2020.

Connie Unsicker | Oct 3, 2020
jason ress | Oct 3, 2020

You can order in store

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