haven't been with them long but I already don't like dealing with them. I just wanted find out if a piece of equipment I was prescribed was covered... they could not even tell me wanted me to call other to find out! Isn't that their job?

Unfortunately it isn't as easy as you giving the name of a piece of equipment and them telling you whether or not it's covered. For insurance companies you have to have what's called a hcpcs code for the insurance to look up. And usually members don't have those codes. They can always contact the dme company or their provider to see if they can provide them the code. Otherwise as far as the insurance company knows there are various models of the item you're looking for. There might be stipulations and requirements in order for the member to have the item. It's not as cut off and dry as members want it to be.

Well, case managers are available to assist members in finding places that provide particular services or a referral from your pcp