You'll have to call their customer service and explain your situation. I believe you can only get a refund for online purchases before the show starts. Also, if you bought them through a service like Fandango, that is who you would contact for refund information.
Not too sure about that. Reach out to where you purchased it.
Remember that this is not the theater, this is just folks who've been there. As Kristin stated, contact the theatre directly.
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