I went to burger fi and forgot to say please asking for a cup and this girl got snappy and said “please”. Why do I have to say please if u guys r the ones making the money. Not me!!!

Naomi Young | Jun 2, 2020 | Category: Hamburger restaurant

BurgerFi - All questions

Address: 4343 N Ocean Blvd, Lauderdale-By-The-Sea, FL 33308, USA

Claudius | Jun 3, 2020

You could argue that the customer is always right and does not have to be polite. In most instances, the personnel will not follow up on impolite questions as people these days are always in a rush and "don't have time" to say please. Or, say, at least that's their excuse. Telling you to say please is not something an employee should do as that's impolite as well. Being (or not being) polite is a mindset. Who hands money to whom doesn't have anything to do with it. Feeling entitled to being impolite because you are in the dominant position during a transaction is IMHO slightly abusive. Try being genuinely polite and friendly and see what happens. :-)

BurgerFi (Owner) | Jun 3, 2020

Naomi - We strive for 100% guest satisfaction with food quality and customer service. I’m sorry to hear about your recent experience. Outstanding service is always a goal. We would like to get more details from you regarding this visit. Please follow this link and fill out the form so that we can look into this. Your feedback is greatly appreciated, Thank you. http://bit.ly/BurgerFi_Feedback_Followup

SWARAN JR Singh | Jun 3, 2020

Awesome place

Keith Atkins | Jun 3, 2020

Manners are usually nice but your the customer.theyvarr there for u. Not the other way around

Jason Reed | Jun 3, 2020

It's only being polite by you asking

Add Answer

Thanks! Your answer is awaiting moderation.

Other Questions

Trending Places