Our neighborhood was supposed to have a pick up on March 7. I placed articles on my porch and have had no pick up. This is not the first time this has occurred. I thought I would attempt this one last time to donate but you never pick up. Why?

Connie, We love our donors and their willingness to donate, it could be a couple of things. Did you have it out before 7am? Were your donations clearly labeled? Were your donations visible from the street? Did your donations fit the criteria for acceptable donations? We try our best to minimize missed stops, however we do put a lot of wear and tear on our vehicles on a daily basis so mechanical truck failures do happen. We are extremely sorry that we missed you, but your loving willingness to donate is greatly appreciated. I am one of the truck drivers and I try my very best to get every single donation but in some cases missed stops do happen. I am not management but I can forward your grievance to them.

Its most unfortunate your experience hasn't been a pleasant one. If at first you don't succeed...