If I have trouble reaching my case manager or am unhappy with the answers they’re providing, what’s the best way to get that resolved with your firm? I used another law firm years ago & they wouldn’t return calls for months sometimes.

The easiest way is to use our client service email address, which can always be found on our website. That will go to the attorney handling your case, his or her paralegal, and be added into your case file. Furthermore, you can call our reception line at (214) 755-7777 and ask to speak to or leave a message for the lawyer handling your case. If your availability for a call is limited, we suggest leaving some times that would work to set an appointment for your attorney to call you back. The methods of contact suggested by others here (e.g., Facebook Messenger, Google Messenger) also work.

I used Facebook Messenger with them once during my case when my case mgr was out of town, & they were very responsive in having the attorney on my case send me an update via text as I had requested.

I used Facebook Messenger & the message function on Google from my phone, and they got back to me same day on both (yeah, I'm a bit of a "needy" client, so thanks for putting up with me, Thompson Law). "Ask a question" also seems to work pretty well, as they respond quickly here, too:)