If your going through drive thru most likely there are people ahead of you. You have to wait your turn. Maybe next time go in if you don't want to wait.
"Melissa Blankman" is probably part of the team defending her team's actions in a rude way which reflects the character of the whole night shift. Just face the truth in realize that you need to except criticism as constructive. ( even though my comments are sarcastic my intention is to get these people to realize) and become a better team that would reveal humble and integrity towards your job and yourself
True very horrible service
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