You have to call your local apples stores number and everything the robot says, just say “speak to a representative” over and over again when it asks you stuff and then it will transfer you to a specialist but only when the store is open
Yes also Google maps will inform you of location and parking and hours also phone number to call
You can get an appointment through the apple store app or online. The apple store app is easier to follow. Find the store, look for appointments and confirm you should then receive an email with confirmation. What Mike said also works as an option. And yes, their phones are always busy.
Go there make appointment then walk the mall till then. They won't answer the phone
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