They sure don't tell us that when they sell us the windows.. I have been waiting on a repair since August
Sorry but you do have to make an appointment because we are scheduled out 1-2 weeks
Try 1 800 Hanson's phone number, they should have a prompt for that.
Did you call 1 800 Hanson's. Hopefully that will work. I don't have access to the number right now.
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