Typical but you will be happy when you get your car.
I rented there and had a long wait but they were at least $200 cheaper than anyone else for a 12 day rental. Return was super easy and quick. Overall I had a good experience.
My experience was worse, and as I am not comfortable on my feet that long, very painful. We uber'd in and wife had to stand by luggage as long and more until I got around.
Sounds about right. Similar situation when I rented from them. Only there was only one agent working for the first half hour I was in line then a second showed up.
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