I am having the same exact problem
We apologize for the long hold we are overwhelmed with phone calls and have been trying to accommodate each individual as fast as we can. Ms. Embry you did receive a call regarding your result and your email was confirmed and resent to you. I would like to inform you that results are within a 24 to 48 max 72 hour period due to the high volume we are experiencing now, the 24 hr mark starts when the specimen is received at our facility not when swabbed. Thank you and one more time we apologize for the inconvenience !
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