Run from this place. They won't fix anything and they lie repeatedly.
This not the place.
This is a good place. Download Resident Portal app once you rent an apartment. You don't even need to visit the office _ pay rent, request for maintenance, view your submitted documents, literally everything you can do from the comfort of your home and is at your fingertips. I've been here for a year now, a put several maintenance requests and everything was attended as per the emergency and very promptly.
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