Hi Sonya, The folks answering questions on this forum are just customers like you, so its not like you're contacting their customer service. At one time I owned a couple PC stores and did more than my share of "tech support". That said, I can tell you printers are fickle. If you've gone through the "obvious" list of things to check, there's a good chance you'll have to bring the unit back for a replacement. I can tell you've covered some of the obvious things to check for with printer setup (like "ink"). But it seems as though you've bought everything but a new computer.... I'd ask the question, did you install the driver for the new printer? Not saying this is you, but I've seen where people have bought a new printer, connected it, and continues to try and use their old print queue/driver. I try to remember that the folks in these stores didn't design, build, test, or setup the equipment they sell, so if the user experience isn't what I imagined..... Well, its not their fault.
This could be several things that you're better off calling the printer company for, their website also likely has an faq
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