If i can't compete my Recertification online, because keep saying error, what should i do, an how do i get it, done , went to office yesterday, but the say their closed

NYC Housing Authority https://www1.nyc.gov/site/nycha/index.page

This time office open or close?if you have any answer please let me know

Is this place open

This is a big problem I too can't do on line I don't have a computer to do on line and I went to the Atlantic office and was told they are closed .a worker told me to send the paper work by mail .